Mermaid Hair Refund & Returns Policy

At Mermaid Hair, we want you to feel as confident and beautiful as the oceanic goddess you are! If something isn't right with your order, we're here to make it right!

Shipping Policy - the basics

All orders are processed within 1-3 business days after payment is confirmed. During sales on high demand, please allow an additional 1-2 business days for processing.

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Delivery fees are automatically calculated at checkout.

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Please ensure shipping details are correct. Mermaid Hair is not responsible for parcels sent to the wrong address or uncollected from our couriers.

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Returns Policy
We accept returns within 7 days of receiving your order.
To be eligible for a return:
-Your item must be unused, unopened and in original packaging.
-You will need to provide proof of your purchase
-Mermaid Hair is not responsible for courier costs on returns